Who'd have guessed...?
The following is an extract from, The Bumper Book of Government Waste by Matthew Elliott and Lee Rotherham. It’s actually very entertaining in an OMG sort of way. The following refers to a comparatively paltry sum of £40,000, I could have picked out much worse, but this one amused me...
‘The NHS spent £40,000 on a 46-word ‘Patient Experience Definition’ defining what makes a good experience for a patient. This presumably excluded anything to do with the abuse of opiates. Following two £8,000 workshops with patients, a £4,000 public meeting, two £1,600 meetings with children and three £600 in-depth interviews with mental patients, they received a definition which stated the bleedin’ obvious:
“Getting good treatment in a comfortable, caring and safe environment, delivered in a calm and reassuring way; having information to make choices, to feel confident and to feel in control; being talked to and listened to as an equal; being treated with honesty, respect and dignity.”
The Department of Health said that, “We now plan to use the Definition to improve the patient experience.” ’
It just made me wonder, what definition of a good patient experience was the D of H misguidedly working under prior to this piece of groundbreaking research.
Any suggestions?
~It's a maze for rats to try, it's a race for rats to die.~
The All New Pepsoid the Second!
The All New Pepsoid the Second!
The All New Pepsoid the Second!